Find the best AI chatbot for your e-commerce store! Explore our top 5 tools to automate customer service, personalize interactions, and reduce costs.
Are you struggling to keep up with customer questions on your online store? Long wait times and the same questions repeatedly appearing can hurt your customers' happiness and even affect your sales. The answer could be using AI chatbots.
AI chatbots are smart tools that can quickly handle many customer interactions. They provide instant help and allow your team to focus on more important tasks. To make things easier for you, we’ve compiled a list of the top 5 best AI chatbot tools popular in e-commerce.
What is an E-commerce Chatbot?
An e-commerce chatbot is a virtual assistant powered by artificial intelligence, specifically machine learning (ML) and natural language processing (NLP), that operates on e-commerce websites or platforms to interact with customers in real time.
These chatbots understand visitors' queries, provide instant answers from a business’s knowledge base, and guide shoppers through their buying journey, simulating the experience of interacting with a human salesperson.
Octane AI is an AI chatbot that focuses on helping online stores using Shopify by improving customer interactions. It uses quizzes, personalized product suggestions, and tools to encourage customers to sign up, enhancing their shopping experience. The AI-powered quizzes can determine customers' likes and needs, allowing for tailored recommendations.
For example, Jones Road Beauty used Octane AI’s quizzes to gain 50,000 new email subscribers in just one month, which helped them link 30% of their online sales to this tool.
Key Features:
Adaptive Quizzes: Questions change based on how users respond.
Automated Campaigns: Emails and texts are sent based on quiz results, integrating with tools like Klaviyo and Attentive.
Cart Recovery: Sends reminders for abandoned carts and shipping updates via Facebook Messenger and SMS.
A/B Testing: Tests different quizzes to improve performance and sales.
The AI helps highlight products that fit customer needs, reducing returns by up to 95% for brands like Buckle Me Baby Coats.
Pricing Plans:
Starter Plan: $50/month for 200 interactions (like quizzes or pop-ups).
Plus Plan: $200/month for 1,500 interactions, with extra features like advanced logic and custom design.
Enterprise Plan: Custom pricing starting at $500/month for 4,500 interactions, including dedicated support.
Remember that interactions are counted each time a user engages, so costs can rise if users don’t finish the quizzes.
How to Get Started:
Install the Shopify app and remove any old Messenger tools.
Connect your Facebook and Instagram pages for Messenger campaigns.
Import existing subscriber data to keep everything consistent.
Create quizzes using easy drag-and-drop tools, with AI suggesting products.
Link email/SMS platforms like Klaviyo to set up automated messages.
You can try it out for free for 14 days to see how it works before committing.
2. MagicTalk- AI-Driven Customer Service Automation
MagicTalk is an AI chatbot tool within MagicSuite, designed to automate customer service by addressing routine inquiries and intelligently routing complex issues to human agents.
Key Features
AI-Powered Automation: Efficiently answers common questions using existing documentation, FAQs, and resolved ticket histories. It continuously learns from interactions to enhance response accuracy.
Smart Ticket Routing: Analyzes the context of queries to assign tickets to the most relevant agent or department, reducing manual triaging and speeding up resolutions.
Agent Efficiency Tools
AI Suggestions: Offers real-time response recommendations during live chats.
Knowledge Base Builder: Automatically creates and updates a centralized knowledge base for internal reference.
MagicTalk Pricing
Free: At $0 per month, this plan includes 20 monthly chats, one active chatbot, and 1 AI knowledge file, featuring AI Assist and limited analytics for one member.
Starter: Priced at $45 monthly (or $40 with annual billing), the Starter plan offers 1,000 monthly chats, up to 3 active chatbots, and 3 AI knowledge files, along with AI Assist and full analytics.
Team: For $119 per month ($110 if billed annually), the Team plan allows 5,000 monthly chats, management of up to 5 active chatbots, and 5 AI knowledge files, including AI Assist and full analytics for up to five members.
Business: The Business plan, at $349 monthly ($320 with annual billing), provides 20,000 monthly chats, the ability to utilize up to 15 active chatbots, and 15 AI knowledge files, complete with AI Assist and full analytics for ten members.
How to Get Started with MagicTalk
Integrate MagicTalk instantly with our simple setup. No coding needed.
Request a Demo: Click "Get Started" for a quick consultation.
Zero-Code Connection: Connect to your current helpdesks (email, chat).
Automatic Knowledge Building: Simply upload docs/FAQs or link resolved tickets. Our AI learns automatically.
Intuitive Customization: Set up routing and escalation rules without any code.
Easy Agent Training: Quickly onboard your team to use AI-powered suggestions.
Instant Deployment: Go live and let AI handle initial inquiries right away.
3. LivePerson: Advanced Conversational AI for Large Businesses
LivePerson is designed for large companies. It offers a platform that combines AI chatbots, human support, and data analysis.
Core Features
Here are some of its main features:
Generative AI Tools: Automate routine tasks and help draft responses.
Unified Analytics: Provides insights into customer feelings and agent performance across voice and messaging channels.
Conversational Commerce: Allows customers to make purchases directly in chat.
Data Security Compliance: Meets PCI DSS and GDPR standards to protect sensitive information.
Companies like CarGurus have reported a 25% increase in customer satisfaction and a 50% decrease in agent turnover after using LivePerson's AI.
Pricing Structure
LivePerson's pricing is customized for each enterprise and usually includes:
Per-Conversation Fees: Costs based on the number of conversations each month.
Access Fees: Charges for advanced AI features and analytics.
Implementation Packages: Costs for integrating the system with existing tools.
While exact prices aren’t shared, estimates suggest that costs start at over $5,000 per month for mid-sized businesses.
How to Get Started with LivePerson
Getting started with LivePerson involves:
Demo Consultation: Discuss how the platform can meet your needs.
System Integration: Connect with CRM or customer service systems like Salesforce.
AI Training: Use past chat logs to improve the AI’s understanding of customer intent.
Workspace Configuration: Set up a system that combines bot responses with human support.
Analytics Dashboard: Create a dashboard to monitor key performance indicators like automation rates and customer satisfaction.
LivePerson focuses on quick deployment, with some clients seeing a return on investment within 30 days.
4. ManyChat Chatbot
ManyChat is an AI chatbot for e-commerce that helps businesses automate conversations on platforms like Instagram, WhatsApp, Facebook Messenger, and TikTok. Here are its key features:
Omnichannel Automation: Manage conversations across multiple messaging apps.
No-Code Flow Builder: Create conversation flows effortlessly with a drag-and-drop interface—no coding needed.
AI-Assisted Flow Creation: Use AI to help set up conversation paths automatically.
Instant Engagement: Automatically reply to comments, direct messages, and story mentions to increase engagement and sales.
Lead Generation & Nurturing: Capture emails and grow SMS lists while having personalized conversations with potential customers.
E-Commerce Integrations: Connect smoothly with Shopify and other online selling tools.
Official Meta & TikTok Partner: Ensures safety and compliance for your accounts.
Analytics: Track how well your campaigns are doing regarding engagement and conversions.
Templates & Quick Automations: Access pre-built solutions for everyday tasks.
Pricing of ManyChat:
Free Plan: Limited features, great for small accounts or testing the platform.
Pro Plan: Starts at $15/month, with prices increasing based on audience size and features. This plan includes advanced automation, analytics, and more.
Custom/Enterprise Plan: With custom pricing and dedicated support for larger brands.
Note: Pricing may vary depending on the number of channels you use and the size of your audience, so check the official pricing page for the latest information.
How to Get Started with ManyChat:
Sign Up Free: Go to ManyChat.com and create an account (no credit card needed).
Connect Channels: Link your Instagram, Facebook, WhatsApp, TikTok, or other messaging accounts.
Build Your Flows: Use the Flow Builder or Quick Automations to set up chatbot conversations.
Go Live: Activate your bot to automate replies, capture leads, and boost sales.
Monitor & Optimize: Use analytics to improve your conversation flows and get better results.
5. BotPress Chatbot- Powerful AI for Engaging Conversations
BotPress allows you to create advanced chatbots that use the latest AI technology for natural conversations.
Here are some key features:
AI-Powered Agents: Build chatbots that provide engaging and realistic interactions.
Omnichannel Support: Connect with messaging platforms like WhatsApp, Telegram, Zendesk, and Zapier.
No-Code Studio: A user-friendly interface that’s great for both beginners and experienced users.
Custom Data Integration: Import information from websites, PDFs, and documents to enhance your bot’s knowledge.
Vector Database: Capture user inputs to provide personalized experiences.
API & SDK: Add custom code and integrations to expand your bot’s capabilities.
Enterprise-Grade Security: Complies with GDPR and SOC 2 standards, ensuring strong security measures.
Real-Time Monitoring: Track your bot’s activity and performance using a dashboard.
Scalability: Manage and deploy bots for large organizations easily.
Community & Support: Access a helpful developer community and expert assistance.
Pricing of BotPress:
Generous Free Tier: Ideal for individuals and small teams; includes most core features for testing.
Pro/Business Plans: Paid plans offer advanced features and higher usage limits (contact sales for custom pricing).
Enterprise Solutions: Custom options with dedicated support and enhanced security.
How to Get Started with BotPress:
Sign Up: Go to BotPress.com and create a free account.
Access BotPress Studio: Log in to the web-based studio to start building your chatbot.
Choose a Template or Start from Scratch: Use pre-built templates or design your own conversation flows.
Integrate Channels & Data Sources: Connect your bot to messaging platforms and import custom data.
Test & Deploy: Preview your bot, make any necessary adjustments, and launch it on your chosen channels.
Monitor & Scale: Use analytics to track performance and scale your bot as needed.
Conclusion
Indeed, AI chatbots offer a significant opportunity for e-commerce businesses to enhance customer interactions and streamline operations. Tools like Octane AI, MagicTalk, LivePerson, ManyChat, and BotPress empower online stores to improve customer satisfaction, boost sales, and free up valuable human resources.
Whether you're a small startup seeking a practical solution or a large enterprise needing advanced conversational AI capabilities, this list includes a chatbot to meet your specific requirements. We encourage you to explore the features and pricing of these top 5 tools and take the first step toward leveraging AI to elevate your e-commerce success.
Discover how easy it is to integrate MagicTalk's AI chatbot. Visit MagicTalk to learn more and get started with their straightforward setup process.
Hanna is an industry trend analyst dedicated to tracking the latest advancements and shifts in the market. With a strong background in research and forecasting, she identifies key patterns and emerging opportunities that drive business growth. Hanna’s work helps organizations stay ahead of the curve by providing data-driven insights into evolving industry landscapes.
